Refund & Cancellation Policy

1. Cancellations

Because every cake is baked fresh to order, cancellation windows are tight. Standard cakes can be cancelled free of charge up to 12 hours before the delivery slot.

Custom, theme, photo and multi-tier cakes require at least 24 hours' notice, as ingredients and toppers are prepared in advance.

Once baking has started, an order cannot be cancelled.

2. Refunds

Eligible cancellations are refunded in full to the original payment method within 5–7 working days.

For pay-on-delivery orders no refund is required, as no payment was taken.

3. Damaged or Incorrect Orders

If your cake arrives damaged, or does not match what was confirmed, contact us on WhatsApp within 4 hours of delivery with photographs.

Verified cases are resolved with a replacement cake or a full refund — your choice.

4. What Is Not Covered

Minor cosmetic differences in shade, piping or finish, which are inherent to handmade cakes.

Damage caused after delivery, including improper storage or transport by the recipient.

Failed delivery where the recipient was unreachable or absent at the confirmed address and slot.

Subjective preferences about taste or sweetness, where the product matches the description ordered.

5. How to Raise a Request

Message us on WhatsApp at +91 89690 94224 or email support@cakemela.com with your order number (for example CM26-1042) and a short description. Photographs help us resolve issues faster.